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Questions? Call Us at 1-866-373-7450

Where does The Fresh Diet Express deliver?

The Fresh Diet Express is available in all 50 states; however additional delivery charges may apply for clients in certain zip codes. Please contact a Personal Concierge at 866-FRESH-50 for more information.

What is The Fresh Diet Express all about?

The Fresh Diet Express is America's freshest weekly diet delivery service bringing a convenient and results-oriented dining experience to your doorstep every single week. We care about each individual client and we know how to exceed customer service expectations on our mission to help you achieve your goals.

How many calories am I consuming per day?

The Fresh Diet is structured around the 40/30/30 concept and is a balanced way of healthy eating. Women are typically consuming 1200-1400 calories per day and men will typically be on a 1600-1800 calorie per day plan. Higher calorie ranges are available if needed based on levels of physical activity and can be adjusted based on individual needs.

How do I reheat my food?

All our meals are packed in microwaveable containers for easy re-heating. Each meal comes with heating instructions printed on the label. We also recommend that you open the covers slightly to provide ventilation as your meals heat up. Some meals can also be heated in toaster or conventional ovens. Just be sure to remove them from their original packaging prior to heating.

How do I continue getting meals without any interruptions?

You can either rollover your program online or contact a concierge who will gladly do it for you. Please keep in mind we need 14 days advance notice.

What can I do to maximize the program's effectiveness?

We suggest that you do not eat past 8 o'clock besides for eating one of your Fresh Diet Express snacks, which should be eaten an hour before going to bed. Drink lots of water and limit your caffeine intake. Of course exercising a few times a week is also good for the body and the mind.

What makes The Fresh Diet Express program more effective than all other diets?

Keeping a healthy and balanced diet is the most effective way to maintain a healthy weight. Leave the weight loss and stress behind and just let The Fresh Diet Express take care of it!

Each Fresh Diet Express dish contains a balance of 30% protein, 40% carbohydrates, and 30% "good" fat. We do all the work of calorie counting, measuring, weighing, preparation and food shopping so you can enjoy your gourmet meals hassle-free!

What makes The Fresh Diet Express America’s freshest weekly diet delivery service?

Each gourmet meal and snack is created and prepared according to the 40/30/30 principle that balances out low-glycemic carbohydrates, lean proteins and healthy fats. This promotes weight loss, lean body mass, lowered blood sugar levels, higher energy, focus and mental clarity, as well as a decrease in cravings. Frozen, vacuum-packed, and freeze-dried meals are a thing of the past!

Can I afford this program?

Yes you can! On average, people spend approximately $20-$25 each day on food that does not guarantee proper portions, convenience, balanced vitamins and minerals, nutrition, or overall quality. The Fresh Diet Express provides you with all of those benefits at a comparable weekly rate.

What if I don’t need to lose weight?

People choose to eat The Fresh Diet Express for many reasons including weight maintenance, health improvement and weight loss. If you do not need to lose weight, you can enjoy all the benefits of The Fresh Diet Express just like any of our other clients. Experience increased energy, mental clarity and focus, convenience, and overall health improvement.

How long before I can expect results?

Many Fresh Diet Express clients have reported feeling more energetic and having less food cravings within the first five days of the program. Some have lost up to 4 pounds in the first week. The first block of weight to be lost typically consists of body fat, water weight, or both combined. It is important to remember that the main focus of this program is reducing body fat and maintaining overall health. When your clothes begin to fit more loosely in the second week of the program you will know you're on the right track!

What if I have high cholesterol?

Cholesterol has been put down throughout the years as being especially evil. The truth is that cholesterol is only damaging when the soft waxy substance becomes thick and builds a hard coating on the arterial walls causing heart complications and disease. The Fresh Diet Express creates balanced meals that steer clear of cholesterol-hardening carbohydrates thereby helping you lose weight and decrease unhealthy cholesterol levels.

Can The Fresh Diet Express help Diabetes?

The Fresh Diet Express Program is not only a weight maintenance program, but also an overall health and wellness program. It is an excellent solution for people who suffer from Type II Diabetes. The number of Americans suffering from Type II Diabetes and other conditions such as hypertension, high triglycerides and low HDL's is skyrocketing. The Fresh Diet Express is the only program that targets the correction of insulin levels. People that suffer from Type I Diabetes also find The Fresh Diet Express program beneficial. We encourage you to consult with your doctor to see if this program is suitable for you.

What if I am pregnant or nursing?

Doctors usually recommend that nursing mothers and pregnant women maintain a well balanced diet and that they eat approximately 25%-30% more than usual. The Fresh Diet Express will make any adjustments to eliminate gassy or difficult to digest foods from your program while you are nursing or pregnant. Speak to your Personal Concierge about making the necessary arrangements.

Can I drink alcohol?

This is your diet decision. Alcohol is derived from grains that are full of high-sugared carbohydrates and can therefore increase your insulin levels and deflate your weight-loss efforts. A 4 oz. glass of wine or a 1.5 oz. shot of liquor represents one block of carbohydrates. If you consume 4 blocks (36-40 grams) of carbohydrates at a meal, you would need to eat one block less for each drink. Research results regarding alcohol and diet vary. Some studies show that alcohol can cause aging, breast cancer, and can be toxic to our cells. Other tests show alcohol to be beneficial to the heart and general health. We recommend that you always drink in moderation and treat your body right.

What attitude should I have towards food?

Think of food as your prescription for feeling healthy. It is important to take medicine at the right time each day. Set a date with your food and plan accordingly. A nutritious Fresh Diet Express meal should keep you energized for 4-5 hours before hunger cravings return. A snack will be able to hold your cravings off for about 2 hours. When you don't feel hungry, your body is beginning to lose body F.A.T. - frustration, anxiety and tension! Keep at it!

Should I eat three meals and two snacks even if I am not hungry?

Yes! Because of the adjustments to your eating habits, missing meals or snacks may confuse your body and cause you to crave food at odd times. Having a suppressed appetite is a good sign as it shows that you are losing body fat and efficiently utilizing your daily calories".

Should I eat before working out?

Definitely! If you eat a Fresh Diet snack 30 minutes before heading to the gym, you are guaranteeing increased energy and the hormonal benefits of being on The Fresh Diet Express. Cardio and aerobic exercise will reduce your body’s insulin levels resulting in a thinner and trimmer you! Muscles work harder than fat. If the number on the scale isn't moving, do not fret! The Fresh Diet Express recommends some form of exercise while on the program to increase weight loss results. Avoid any injuries by starting slow and easy and gradually building up the workout regimen.

Isn’t having 30% fat in my diet too much?

One of the biggest medical myths of our time is that all fatty foods are destructive to our health. The fact is that hydrogenated and saturated fats are considered "bad fats," while monounsaturated fats are considered "good fats" and are beneficial to our overall health. Good fat can slow down the entry of carbohydrates entering the blood stream and maintain your hormones so you know when to stop eating. The Fresh Diet Express provides you with the right amount of good fat in each meal. A fat-free diet is not the solution to weight loss and fat-free products tend to have high amounts of sugar.

Is it okay to eat rice, bagels, or pasta?

Of course it is! The Fresh Diet Express does not believe in deprivation so we do not exclude any type of food from your program. We do recommend choosing carbohydrates such as fruits and vegetables over crackers, chips, and breads as they are full of energy-increasing minerals, nutrients, and vitamins. Carbohydrates such as pasta, rice, and bagels have more sugar in them than fruits and vegetables so when choosing grain based foods try to eat only small portions.

What can I drink?

Water! Agua! H2O! The Fresh Diet Express believes in water hydration as the very best choice for thirst quenching. When you begin to burn fat on this diet you may at times become dehydrated. Sometimes people suffer constipation if they do not drink enough water. Avoid drinking sodas, juices, and other sugar-filled liquids. You can wean yourself off juices by drinking sparkling or. You can re-train your taste buds to crave water the same way you re-program the way you view food.

Should I drink milk for beneficial calcium?

What is good for a 300 lb. calf may not be as good for humans! A large portion of the population is lactose-intolerant making it extremely difficult to digest milk and milk-based products. Milk is therefore an impractical source of calcium for regular heartbeat maintenance, nerve impulse transmission, and strong teeth and bones. You can find calcium in leafy green vegetables, and The Fresh Diet Express will make sure you are provided with this helpful mineral in your meals.

What if I am on medication?

Consult with your doctor before making any drastic changes to your diet. You may be advised to lower dosages of medications to aid in your weight-loss programs. Some medicines can increase your body's insulin levels and void your weight-loss program entirely. We recommend that you never make any changes in your diet or medicines without speaking to your doctor beforehand.

Will I gain weight back once I complete the program?

The Fresh Diet Express recognizes that the majority of yo-yo diets on the market cause people to gain even more than they lost once they stop dieting. The Fresh Diet Express is a complete lifestyle program that can help you re-program the way you eat and transform the way you look at food. Food will become your friend instead of your enemy. We encourage Fresh Diet clients to notice the meal portions and food groups that are delivered each day. Once you are off the program, use the "eyeball method" to choose your food wisely.

Please call us for all address changes. If we deliver to the area you are traveling to we can deliver to you while you are on the road.

I did not choose my meals for the day, will I still get a delivery?

Yes, our Chefs will choose each meal for you based on your food profile.

What if I need to put my deliveries on hold?

The Fresh Diet Express delivery service requires a minimum of 14 days advance notice to put your deliveries on hold. How do I turn my deliveries back on? To re-start your deliveries, please notify us within 14 days of your new start date.

How do I reheat my meals?

All our meals are packed in microwaveable containers for easy re-heating.

Can I have my order sent to a P.O. Box?

No. FedEx will not ship to a P.O. Box

How are The Fresh Diet Express meals sent out?

All The Fresh Diet Express meals are FRESH and are packaged and sealed in special containers, then placed in a shipping box with insulated material to keep it at the utmost quality and meet the highest standards of safety and quality. Everything is then shipped via FedEx 1 and 2-Day Ground and Express, depending on where you live.

How will I know my delivery is on the way?

The Fresh Diet Express or FedEx will not call before delivering the package. It is your responsibility to know a package is coming since you placed the order. An automatic email will be sent to you, however, once the shipping label is created you will receive a tracking number for your reference. In the event that you do not receive the tracking information, please notify us immediately.

What happens when the package arrives at my door, but I am not home to receive it?

FedEx will only make one delivery attempt, and will leave your meals at your doorstep without a signature. In addition, a FedEx delivery record will be conclusive proof of delivery. The meals will be left for you in a sealed weatherproof cooler and will be safe and cool when you arrive home. When you arrive home, please place meals in your refrigerator. If you will not be able to pick up your package at the end of the day of the delivery, since the package is perishable, we strongly advise you to arrange for someone to be available to place your meals in a refrigerator upon delivery.

How does the food stay fresh when you deliver 3 to 4 days at a time?

We use a process called MAP- Modified Atmospheric Packaging. In this process, there is a vacuum pump that removes oxygen from the meal container in order to slow down the oxidation process of your meals. This allows the meals to stay fresher longer.

How long can I keep the meals in the shipping package?

You should remove your meals from their boxes the day they are delivered and place them in the refrigerator. Remember, if you live in a warm weather climate to be mindful of that when receiving your package. Again, we recommend that all customers refrigerate their meals immediately upon receiving them.

What do I do if my wet ice packs are melted?

If your meals arrive and the wet ice packs are melted, do not be alarmed. As long as the meals are still refrigerator cold to the touch, your order can be placed in the fridge with no impact on the quality. If you are not sure, then call Customer Service at 1-866-FRESH-50.

What do I do with the empty box and ice water packs?

We suggest that your shipping boxes be recycled and your ice water packs be reused or disposed of in the trash.

What if there is a problem/error with a meal that has been delivered?

If you have any question or concerns about any meals that you have received, please contact a Personal Concierge at 1-866-FRESH-50.

Do you offer an organic program?

The Fresh Diet Express does not offer an organic program however we use ONLY premium, antibiotic & hormone free proteins; wild caught or sustainably farmed fish, with fresh fruits and vegetables.


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